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Overseas Anzac Day
services – opening times
Anzac Day services in 2017 will be conducted by
DVA at Gallipoli, Turkey, and Villers-Bretonneux,
France. This year, visitors are encouraged to reg-
ister for a free attendance pass for the services.
Registrations can be made via https://overseascom-
Visitors attending the Gallipoli services
should note that the Anzac Commemorative
Site (where the Dawn Service is held) will open
later than in previous years. The site will open at
10.00 pm on 24 April.
Visitors attending the Villers-Bretonneux ser-
vice should note that the Australian National
Memorial (where the Dawn Service is held) will
open earlier than previously. The site will open at
1.00 am on 25 April 2017.
Further information for both services can be
found on the DVA website (www.dva.gov.au/
Using your DVA Health Card
Do you hold a DVA Gold Card or White Card? If
so, you probably know you can access a wide
range of clinically necessary health care from
medical and allied health providers paid for
by DVA. Simply present your DVA Health Card
when attending treatment and DVA and your
provider will take care of the rest.
While using your DVA Health Card is usually
a straightforward process, there are a few things
Check that your provider accepts DVA
Most healthcare providers in Australia accept
DVA Health Cards, but not all. If you have not
used a provider before, it’s worth checking with
them that they accept your DVA Health Card as
full payment for the treatment in question. This
will ensure you will not be left with an unex-
pected out-of-pocket fee.
If you are unable to find a provider in your area
that accepts a Health Card, contact DVA and we
will help find a provider close to you that will
accept the DVA Health Card.
Very occasionally, your GP may determine a
course of treatment for you that is not covered
by your DVA Health Card. When that happens,
they (or the relevant treatment provider) will
seek prior approval from DVA.
Prior approval arrangements require no action
from you. However, when booking an appoint-
ment with the treatment provider it may be
worth asking if DVA has approved the treatment.
Very rarely, a specialist may not be aware of the
prior approval process. If they refuse to accept
your DVA Health Card for a procedure, you could
point out that it may be covered by DVA once
prior approval has been sought and granted.
It is important to remember that prior approval
is only given for services that are clinically appro-
priate and necessary, and appropriate evidence
must be provided by the treating practitioner.
Changes to asset test limits
Anyone who ceased to receive a service pension
on 1 January 2017 due to the asset test changes
will continue to receive a DVA Gold Card
Visit the National Health Services Directory
(NHSD) at www.nhsd.com.au to quickly and
easily locate health providers. Note the Directory
does not currently indicate which health provid-
ers accept DVA Health Cards.
If you have any difficulty using your DVA
Health Card please contact DVA for assistance by
calling 133 254 (1800 555 254 for regional callers)
or email GeneralEnquiries@dva.gov.au.
Further information on using your DVA Health
Card is on the DVA website (www.dva.gov.au):
HSV60 – Using the DVA Health Card – All Con-
ditions (Gold) or DVA Health Card Totally &
Permanently Incapacitated (Gold)
HSV61 – DVA Health Card – Specific Condi-
The Digital Readiness Bill
Parliament has passed the Digital Read-
iness Bill, which will enable DVA to
begin reform of its computer systems.
When implemented, these reforms
will improve claim and wait times for
veterans. This is an important develop-
ment in giving DVA 21st-century tools
to provide a 21st-century service that
The Bill passed Parliament on
29 March after being amended to
update some provisions and to re-
move the Public Interest Disclosure
The Bill will now allow computerised
decision-making for simple decisions
where no human interpretation or dis-
cretion is required, creating potential
to speed up processing times and free
DVA staff to support clients with com-
plex care needs.
Most importantly, the Bill ensures
an adverse liability decision must be
referred to a human delegate for con-
sideration and determination. This will
relate to adverse liability decisions in
cases where a decision that an injury,
disease, aggravation or death is related
In addition to this, the Bill also
includes changes to information shar-
ing between DVA and the Department
of Defence. This will assist with pro-
cessing of claims and the reduction in
wait times by giving greater access to
relevant claim information in addition
to promoting healthier work practices
in the military.
Further to the consultation under-
taken by the Minister and the need for
the Bill to pass these important com-
puter measures, the Bill was amended
to remove the Public Interest Disclo-
sure provisions, which had originally
been included to strengthen veterans’
The passage of the Bill will mean that
the Department can begin to reform
its computer systems and deliver the
benefits to veterans. In the future, vet-
erans will see the benefits of this reform
through faster processing times.
Decision on Long Tan Cross
The Vietnamese government has con-
firmed there will be no official Anzac
Day commemoration at the Long Tan
Cross site this year.
Small groups will still be allowed
low-key visits to the site, without
media. The Vietnamese government
is developing regulations and guid-
ance for visitors.
Minister for Veterans’ Affairs Dan
Tehan said Australians travelling to
Vietnam for Anzac Day should plan
‘The Government continues to
work with Vietnamese authorities on
an outcome that would work for both
countries,’ Mr Tehan said.
‘While disappointing, we respect
Vietnam’s right as a sovereign nation
to determine the nature of commem-
orations held on its soil.
‘We also thank them for allowing
continued access for small groups
making private visits and for pro-
viding us with this advice in time to
allow Australians to properly plan
‘Recently, we told Australians to
be prepared for this outcome and,
while it is disappointing, we ask any
Australians who will be in Vietnam to
respect the decision.
‘We will communicate with vet-
erans and the public should the
Details on the conditions required
by the Vietnamese authorities on peo-
ple wishing to visit the Long Tan Cross
site can be found at smartraveller.
gov.au and the Australian Consulate-
General in Ho Chi Minh City website
go to ‘Visits to the Long Tan Cross’
link at the extreme bottom of the
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