Home' Vetaffairs : Winter 2015 Contents 7 — Vetaffairs Winter 2015
A toolbox in your back pocket
We know we need to exer-
cise our bodies to get fit, but
how often do we exercise
our minds? Being resilient
means being able to deal
with difficult situations and
knowing the right response
to use at the right time.
High Res (High Resilience)
is a new mobile phone app
to help current and former
serving ADF personnel and
their families manage stress
and build psychological
Military service has
unique benefits and stresses. This new app offers
tools to manage stress on the go and build mental
strength over time. This will be particularly helpful for
those managing service careers, deployment, injury,
transition to civilian life or life post-service.
The High Res app is like having a resilience toolbox
in your back pocket to use whenever you need it. It
features tools for managing stress – focusing on physi-
cal, cognitive, emotional and behavioural reactions to
stress; and goal setting to help users build resilience
Controlled Breathing – this tool is useful if you are
anxious and breathing too quickly. It features
audio to guide you through a controlled breathing
cycle, helping you to relax.
Progressive Muscle Relaxation – this tool provides
an effective way to release tension in your body.
The audio exercise will lead you through a simple
process of tensing and releasing different muscle
groups, working your way through your entire
body to help you relax.
Quick Ways to Re-assess Your Thoughts – this tool
allows you to examine an unhelpful or negative
thought, challenge the thought and think of a
more helpful way to view the situation.
The app was funded by DVA in collaboration with
the Department of Defence, and is based on Defence’s
The High Res app is available
to download for free via the
iOS App Store and Android
Google Play. Alternatively,
you can access it by scanning
the QR code on the left. Fur-
ther information is available at
YOUR CLAIM IN
FIVE EASY STEPS
The claims that are processed the fastest by DVA are generally
those that have been well prepared and are supported by med-
ical and other evidence. The less complete your claim is, the
greater the risk that delays will occur. There are a few simple
things that you can do to ensure that your claim is complete,
speed up the process and help DVA finalise your claim sooner.
1 Use DVA resources
Prompt processing of your claim matters to DVA as much as
it matters to you. DVA has developed lots of resources to help
you to lodge a claim that can be processed with minimal delay.
These resources are available on the DVA website at www.dva.
gov.au and include:
MyAccount, DVA’s online access portal
the Entitlement Self Assessment Tool
the DVA Rehabilitation and Compensation Claim Infor-
mation Sheet (http://www.dva.gov.au/sites/default/files/
2 Prove your identity
To lodge a claim, you must first fulfil the proof of identity
requirements. Providing true and certified copies of the
necessary documents with a claim will help to minimise pro-
cessing delays. Ensure you get all your documents certified by
someone empowered by law to do so, such as a Justice of the
Peace, ADF officer, legal or medical practitioner, or minister
of religion. Certification should include the name, address,
telephone number and qualification/s of the certifier, their sig-
nature, the date, and the words “Certified true copy”. Current
serving members and reservists with a valid purple ADF ID
card can establish their identity by presenting this card alone.
For new conditions, get your GP’s help
A firm diagnosis must be established for each condition for
which compensation is claimed. This is important not just
to establish the cause of a condition, but to ensure that DVA
approves any necessary treatment. Ask your GP to complete
your claim form and attach any supporting medical evidence.
Link your condition to your service
The fact that a condition developed during service is not
always sufficient to establish a causal relationship between
the condition and service. A claim must demonstrate that a
condition arose out of, was attributable to, or was aggravated
by, service. Provide as much information as possible about a
specific event – the more information about an injury or event
that is submitted with the claim, the faster the claim can be
considered. DVA will then contact the Department of Defence
to access your records for more information, or undertake
more detailed research.
Attend and follow up your medical appointments
In the majority of claims, some medical investigation will be
required and this may involve consultation with a special-
ist. Delays in seeing a medical practitioner and subsequent
delays in the preparation of medical reports can significantly
slow the claims process. Attending all scheduled medical
appointments and following the matter up with the practi-
tioner concerned is a good way to keep the process moving. If a
medical practitioner knows that the matter is important to the
patient, he or she is more likely to respond promptly to DVA.
If you need to reschedule your appointment, let DVA know as
soon as possible so alternative arrangements can be made.
For more information or advice about submitting a claim,
access the DVA online resources listed above, visit your local
Veterans’ Affairs Network Office, talk to an accredited pension
and welfare officer or advocate, or call DVA on 1800 026 185.
British, Commonwealth and Allied (BCAL) forces
fought on the same side as Australian forces and
those veterans are recognised for a range of benefits
as a result. If you did not live in Australia immediately
prior to enlisting, you will not be eligible for disability
compensation from the Australian Government. Gov
ernments of BCAL nations have generally agreed tha
each country is responsible for its own forces in this
However, if you have lived in Australia for at least 10
years and have qualifying service, you are eligible fo
the service pension. You can only receive the service
pension while you are living in Australia and meet the
income and assets tests.
If you did consider Australia your home just before
you enlisted, you have access to the same benefits as
veterans who served with Australian forces. This may
include a Gold Card if you have qualifying service (e.g.
you incurred danger from the enemy), or are in receipt
of certain high rates of disability pension. This applies
to service in specific conflicts up to the mid-1990s.
BCAL veterans of the Second World War who have
qualifying service are eligible for an Orange Card,
which provides subsidised pharmaceuticals and medi-
cines, but does not cover any other types of medical
treatment. This does not extend to veterans of post-
Second World War conflicts.
If you served with United Kingdom, New Zealand,
Canadian or South African forces in conflicts in which
Australia was also engaged, you may be eligible to
receive a White Card for any disability that has been
accepted as war-caused by the country in which you
For more information on BCAL entitlements, visit
www.dva.gov.au or call 133 254 or, from regional Aus-
tralia, 1800 555 254.
for Veterans and
• Landlords Liability
• Private pleasure craft
(the defence service Homes insurance scheme
underwrites the dsHi Home Building policy. All
other policies are underwritten by QBe insurance
(Australia) Limited ABn 78 003 191 035. AFs
Licence 239 545). Please consider the Product
disclosure statement of the particular product
before making any decisions about the product.
to compare the features call
1300 552 662
Authorised by the Australian Government,
Capital Hill, Canberra. Printed by ...
P02303 June 2012
Pay your premiums by
direct debit at no extra cost (n o t
applicable to Tr av e l and CTP)
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