Home' Vetaffairs : Winter 2015 Contents 6 — Vetaffairs Winter 2015
AGED CARE SUPPORT AND SERVICES
From 1 July 2015, the next stage of the
Government’s Aged Care changes will be
implemented. These changes will deliver
better access to aged care services via My
Aged Care, the new Commonwealth Home
Support Programme (CHSP) and the imple-
mentation of Consumer Directed Care for
Home Care Packages.
The changes outlined below relate to the
broader aged care system and do not affect
veteran-specific aged care services funded
by the Department of Veterans’ Affairs.
My Aged Care
My Aged Care was established by the
Australian Government to help people navi-
gate the aged care system more easily. My
Aged Care provides reliable information
and access to aged care services throughout
This service provides information for
older people, their families and carers, those
already receiving aged care services and
those looking to receive aged care services.
In July 2015, services are being expanded
a nationally consistent screening and
assessment process, with home sup-
port assessments undertaken by the
Regional Assessment Service and com-
prehensive assessments undertaken by
Aged Care Assessment teams
a client record to allow client informa-
tion to be appropriately shared with
assessors and service providers
an enhanced service finder
electronic referrals managed via the My
Aged Care online portals; and
service providers being able to self-man -
age their own service and availability
data using the portal.
The My Aged Care contact centre staff
may talk to you about whether you are a vet-
eran or war widow, and you can talk to them
about being referred for veteran-specific ser-
vices administered by DVA, if required.
Commonwealth Home Support
The new CHSP is one consolidated pro-
gramme that provides entry-level home
support for older people who need assis-
tance with daily activities to keep them
living independently at home and in their
community. Carers of these clients will also
benefit from services provided through the
DVA provides entry-level home care and
clinical nursing services to eligible veter-
ans and war widows through the Veterans’
Home Care and Community Nursing pro-
grammes. These services are similar to some
of the services provided under the CHSP.
You are able to access services through DVA
and through the CHSP, as long as these ser-
vices do not double up. You can talk to the
My Aged Care staff about receiving these
Home Care Packages and
Consumer Directed Care
If you have more complex long term needs,
a home care package may be better suited
for you. Home care packages provide a
coordinated range of personal support and
clinical services that are tailored to meet
your individual needs.
If you think you could benefit from a co-
ordinated range of services, you can contact
My Aged Care to discuss home care package
eligibility. If you are eligible, you can go to
an approved home care service provider,
who receives funding from the Australian
Government, to work with you to arrange
the assistance you require.
From 1 July 2015 all home care packages
will be delivered on a Consumer Directed
Care basis. This will give you greater choice
and flexibility about the types of care and
services you can access and the delivery of
Consumer Directed Care will allow you,
and/or your representative (including fam-
ily, carer or advocate) to determine how
involved you would like to be in managing
your home care package.
Your home care service provider will talk
to you about your needs and goals, and
will assist you to co-produce your care plan
and develop your individualised budget.
They will also need to provide you with a
monthly income and expenses statement
in a format that you have agreed to and can
If you already have a home care package,
your package will be delivered on a Con-
sumer Directed Care basis from 1 July 2015.
You should discuss this with your home
care service provider.
For further information on any of the
above, visit the My Aged Care website www.
myagedcare.gov.au or call 1800 200 422
(Mon–Fri 8am – 8pm, Sat 10am – 2pm), from
any location within Australia.
For information on DVA services, contact
DVA on 133 254 or from regional Australia
free call 1800 555 254 or email GeneralEnquir-
Beating the winter blues
If you’re already feeling sad or down, the loneliness and
isolation felt in the colder months – when people tend to
stay indoors and are less social – can contribute to a lack of
motivation, loss of interest, or even feelings of worthless-
ness or hopelessness.
For around one in five Australians, such feelings will, at
some point in their life, develop into depression.
The causes of depression are many and varied. For Aus-
tralia’s servicemen and women the demands of military
service, the impact of combat, adjustment to life at home
following deployment, and/or separation from the military
can all be highly stressful events that can contribute to the
onset of depression.
By its very nature, getting the motivation to tackle
depression is tough. It’s important to seek support and get
professional help if low feelings persist and you think you
may be suffering from depression.
The National Institute for Mental Health Research has
looked at a wide range of lifestyle activities and alternative
treatments, and has identified the ones that are most likely
to make a difference to mental wellbeing.
The big ticket item is exercise – being active. Options
include walking, jogging, running, riding, swimming, gym
sessions or anything else that appeals to you. Setting small
goals and completing the simplest of tasks is a step in the
Getting active can be a great tool, but it can also be hard
to do, especially if you have little or no motivation. If this
sounds like you, counselling can be a great place to start
your journey back to health and discover tools to increase
Like any health condition, the sooner you seek help, the
more quickly you can recover.
The Veterans and Veterans Families Counselling Service
(VVCS) offers free and confidential counselling to all veter-
ans, eligible ADF members and their families. In addition,
VVCS offers a group program focused on understanding
and recovering from depression – Beating the Blues.
For help to beat the winter blues, to learn more or to
check eligibility for VVCS services, call 1800 011 046 or visit
More than 3000 DVA clients have
helped to shape the future of the
department through providing
feedback in the 2014 Client Service
The survey was completed
late last year and has allowed
the department to gain views on
improvements that should be
made to the delivery of services.
The results showed that nine
out of ten people are satisfied with
DVA’s client service. They also
believe that the department is hon-
est and ethical in its dealings, and
is committed to providing high
quality client service.
The survey also confirmed prior-
ity areas that need the department’s
attention to ensure continued
improvement. These areas include
responsiveness, timeliness, and
clearer communication to help our
clients understand what benefits
and services are available to them.
A number of projects currently
underway will help to improve
these priority areas, including:
continuing to reduce the times
taken to process compensation
programmes such as the
On-Base Advisory Service and
the review of Military Compen-
an expansion of mental health
our work with the Depart-
ment of Defence on the
Seriously Wounded, Injured
and Ill program.
DVA would like to thank eve-
ryone who participated in the
survey. A summary of results is
available at www.dva.gov.au/
Veterans | Families | Eligible ADF
Veterans and Veterans Families
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